Last Updated: 30 June 2026
This Privacy Policy explains how Stri Kala collects, uses, stores, shares, and protects customer information when you visit or purchase from our website www.strikala.com.
By using our website, placing an order, creating an account, contacting us, or subscribing to our updates, you agree to the terms of this Privacy Policy.
1. Business Information
Brand Name: Stri Kala
Founder / Owner: Shivani Negi
Business Address: Shop No. 8, Jaipuria Plaza, Zirakpur, Punjab – 140603, India
Customer Care Email: care@strikala.com
Customer Care Phone / WhatsApp: 7973712721
Website: www.strikala.com
2. Information We Collect
We may collect the following information from customers:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Size preferences
- Order details
- Payment status and transaction reference
- Return, exchange, cancellation, and refund requests
- WhatsApp, email, or SMS communication history
- Device, browser, cookies, and website usage data
We do not intentionally collect sensitive personal information beyond what is required to process orders, payments, delivery, returns, refunds, customer support, and marketing communication.
3. Payment Information
Stri Kala accepts payments through UPI, cards, net banking, COD, and other supported payment options.
Payment information is processed through secure third-party payment service providers. Stri Kala does not store complete card numbers, UPI PINs, net banking passwords, CVV numbers, or other full payment credentials.
We may receive and store limited transaction details such as payment confirmation, payment reference ID, order status, refund status, and invoice details.
4. How We Use Your Information
We use customer information for the following purposes:
- To process and deliver orders
- To confirm payments
- To send order updates through WhatsApp, SMS, email, or phone
- To manage returns, exchanges, refunds, and cancellations
- To provide customer support
- To understand customer size preferences and purchase behavior
- To improve our products, website, and customer experience
- To send promotional offers, new collection updates, and marketing messages
- To prevent fraud, misuse, or unauthorized transactions
- To comply with legal, tax, accounting, and regulatory requirements
5. Marketing Communication
By sharing your contact details with Stri Kala, you agree that we may contact you through WhatsApp, SMS, email, or phone for:
- Order updates
- Delivery updates
- Return or refund communication
- New collection announcements
- Offers, discounts, and promotional campaigns
- Customer feedback and service messages
You may opt out of promotional communication by contacting us at care@strikala.com. However, we may still send important transactional messages related to your orders, payments, delivery, returns, exchanges, or refunds.
6. Cookies And Website Tracking
Our website is built on WooCommerce and may use cookies or similar technologies to improve website performance and shopping experience.
Cookies may be used for:
- Cart functionality
- Login sessions
- Checkout process
- Website security
- Analytics and performance tracking
- Marketing and retargeting campaigns
You can disable cookies through your browser settings. However, some website features such as cart, checkout, or login may not work properly if cookies are disabled.
7. Sharing Of Information
We may share necessary customer information with trusted third parties only for business and operational purposes, such as:
- Courier and logistics partners including Shiprocket, Blue Dart, India Post, and other courier partners
- Payment gateway and payment processing partners
- WooCommerce and website service providers
- SMS, WhatsApp, email, and marketing service providers
- Accounting, tax, legal, or compliance service providers
- Government authorities, if required by law
We do not sell customer personal data to third parties.
8. Courier And Delivery Partners
To deliver your order across India, we may share your name, phone number, address, order details, and shipment information with courier partners including Shiprocket, Blue Dart, India Post, and other major courier service providers.
This information is shared only for pickup, shipment, delivery, tracking, failed delivery coordination, return pickup where applicable, and delivery-related communication.
9. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, internet transmission, payment gateway, or digital storage method is completely secure. Customers are also responsible for keeping their login details, OTPs, payment credentials, and device access secure.
10. Data Retention
We retain customer information for as long as necessary for:
- Order processing
- Delivery records
- Customer support
- Returns, exchanges, refunds, and cancellations
- Legal, tax, accounting, and compliance requirements
- Fraud prevention
- Marketing communication, unless the customer opts out
When information is no longer required, we may delete, anonymize, or securely archive it.
11. Customer Rights
Customers may contact us to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal information, subject to legal and business record requirements
- Withdraw consent for promotional marketing
- Raise concerns about data use or privacy
Requests can be sent to care@strikala.com.
12. Children’s Privacy
Stri Kala does not knowingly collect personal data from children below 18 years of age. If a minor uses the website, it should be under the supervision and consent of a parent or legal guardian.
13. External Links
Our website may contain links to third-party websites, payment pages, social media platforms, courier tracking pages, or service providers. Stri Kala is not responsible for the privacy practices, content, or policies of third-party websites.
Customers should review the privacy policies of such third-party platforms separately.
14. Changes To This Privacy Policy
Stri Kala may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Continued use of the website after changes means you accept the updated Privacy Policy.
15. Grievance Officer
For privacy concerns, customer complaints, or data-related requests, you may contact:
Grievance Officer: Shivani Negi
Designation: Founder, Stri Kala
Email: shivani@strikala.com
Phone: 7973712721
Address: Shop No. 8, Jaipuria Plaza, Zirakpur, Punjab – 140603, India
Response Time: Within 48 hours