You can contact us through email or WhatsApp for any order-related support.

Email: care@strikala.com
Phone / WhatsApp: 7973712721

To help us resolve your query faster, please share your order number, registered phone number, and a clear description of the issue. Our team usually responds within 48 hours.

Once your order is confirmed, we usually dispatch it within 7 days.

After dispatch, delivery generally takes 7 to 10 days, depending on your location and courier service availability.

We ship across India through trusted courier partners such as Shiprocket, Blue Dart, India Post, and other major courier services.

Yes, Stri Kala offers free shipping across India.

You do not need to pay any extra shipping charges at checkout unless clearly mentioned for a special case.

Yes, returns and exchanges are available, but the request must be raised within 48 hours of delivery.

The product must be:

• Unused
• Unwashed
• Undamaged
• With original tags
• Without perfume smell, stains, makeup marks, or signs of wear

To request a return or exchange, contact us on care@strikala.com or WhatsApp us at 7973712721 with your order details and product photos.

Some products are not eligible for return or exchange.

We do not accept returns or exchanges for:

• Sale items
• Discounted products
• Customized products
• Altered products
• Used or washed products
• Products without tags
• Products with perfume smell, stains, damage, or signs of wear

This helps us maintain hygiene, quality, and fairness for every customer.

Yes, you can cancel your order before dispatch.

Once the order has been dispatched, it cannot be cancelled.

If your prepaid order is cancelled before dispatch, the refund will be processed to your original payment method. Refunds usually take around 7 working days after approval.

We try our best to show product colours as accurately as possible.

However, slight colour differences may happen because of mobile screen settings, brightness, photography lighting, editing, or fabric dye variation.

A minor colour difference is normal and is not considered a defect. If you are unsure about a shade, you can contact us before placing the order.