Last Updated: 30 June 2026
At Stri Kala, we aim to resolve customer concerns quickly and fairly.
Customers may contact us for order support, product queries, payment issues, shipping issues, cancellation requests, return or exchange requests, refund updates, website issues, or privacy concerns.
Customer Care Details
Email: care@strikala.com
Phone / WhatsApp: 7973712721
Address: Shop No. 8, Jaipuria Plaza, Zirakpur, Punjab – 140603, India
Website: www.strikala.com
Customer Support Response Time
We aim to respond within 48 hours.
Response time may vary during public holidays, festivals, sale periods, courier disruptions, or high-volume periods.
Information Required For Complaints
To help us resolve your concern faster, please share:
- Order number
- Registered phone number
- Registered email address
- Product name
- Clear issue description
- Photos or videos, where relevant
- Payment reference, where relevant
Grievance Officer
For unresolved complaints, privacy concerns, or escalation matters, customers may contact:
Grievance Officer: Shivani Negi
Designation: Founder, Stri Kala
Email: shivani@strikala.com
Phone: 7973712721
Address: Shop No. 8, Jaipuria Plaza, Zirakpur, Punjab – 140603, India
Response Time: Within 48 hours
Escalation Process
Step 1: Contact customer care at care@strikala.com or 7973712721.
Step 2: If the issue is not resolved, contact the Grievance Officer at shivani@strikala.com.
Step 3: Stri Kala will review the issue and provide a response within 48 hours, wherever possible.