Last Updated: 30 June 2026
This Privacy Policy explains how Stri Kala collects, uses, stores, shares, and protects customer information when customers visit or purchase from www.strikala.com.
By using our website, placing an order, creating an account, contacting us, or subscribing to updates, you agree to this Privacy Policy.
Information We Collect
We may collect:
- Customer name
- Phone number
- Email address
- Billing address
- Shipping address
- Size preferences
- Order details
- Payment status
- Transaction reference details
- Return, exchange, cancellation, and refund details
- WhatsApp, SMS, email, or call communication history
- Device, browser, cookies, and website usage information
Payment Information
Stri Kala accepts UPI, cards, net banking, COD, and other supported payment options.
Payments are processed through third-party payment service providers. Stri Kala does not store complete card numbers, CVV, UPI PIN, net banking password, or full payment credentials.
We may store limited payment information such as transaction ID, payment status, refund status, and order confirmation details.
How We Use Customer Information
We use customer information to:
- Process orders
- Deliver products
- Confirm payments
- Send order updates
- Manage returns, exchanges, refunds, and cancellations
- Provide customer support
- Send WhatsApp, SMS, email, and phone updates
- Send promotional offers and collection updates
- Improve website performance
- Understand customer preferences
- Prevent fraud and misuse
- Comply with legal, tax, accounting, and regulatory requirements
Marketing Communication
By sharing your contact details, you agree that Stri Kala may contact you through WhatsApp, SMS, email, or phone for order updates, delivery updates, promotional messages, offers, new launches, and customer support.
Customers may opt out of promotional communication by contacting care@strikala.com.
Even after opting out of marketing, customers may still receive transactional communication related to orders, delivery, payment, returns, exchanges, refunds, or customer service.
Cookies And Tracking
Our website is built on WooCommerce and may use cookies or similar technologies.
Cookies may be used for:
- Cart function
- Checkout process
- Login sessions
- Website security
- Analytics
- Marketing
- Retargeting
- Website performance
Customers may disable cookies through browser settings, but some website functions may not work properly.
Sharing Of Information
We may share required customer information with:
- Courier partners including Shiprocket, Blue Dart, India Post, and other courier companies
- Payment gateway and payment processing partners
- WooCommerce and website service providers
- Email, SMS, WhatsApp, and marketing service providers
- Accounting, tax, legal, or compliance service providers
- Government or legal authorities, if required by law
We do not sell customer personal information to third parties.
Data Security
We take reasonable security measures to protect customer data. However, no website, digital platform, payment gateway, or internet transmission is completely secure.
Customers are responsible for keeping OTPs, payment credentials, account passwords, and devices secure.
Data Retention
We may retain customer data for order processing, customer support, legal compliance, accounting, tax records, fraud prevention, and business records.
When information is no longer required, we may delete, anonymize, or securely archive it.
Customer Rights
Customers may contact us to:
- Access personal data
- Correct inaccurate information
- Request deletion, subject to legal and business requirements
- Withdraw marketing consent
- Raise privacy concerns
Contact: care@strikala.com
Grievance Officer
Name: Shivani Negi
Designation: Founder, Stri Kala
Email: shivani@strikala.com
Phone: 7973712721
Address: Shop No. 8, Jaipuria Plaza, Zirakpur, Punjab – 140603, India
Response Time: Within 48 hours